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Accessibility at nbkc bank

nbkc bank is committed to making banking available to everyone, including people with disabilities and people who use assistive technology such as screen readers, screen magnifiers, and speech-recognition or keyboard-only navigation. We want every customer to be able to find information, open accounts, and manage their money on nbkc.com with the same ease.

Our goal

We are working to bring nbkc.com in line with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the standard widely used to measure digital accessibility. This is an ongoing effort. We are actively remediating known issues and testing as we go, and we do not claim that every page fully meets that standard today.

What we are doing

  • Adding descriptive text alternatives to informational images and marking decorative images so assistive technology can skip them.
  • Reviewing color contrast, keyboard access, headings, links, and form labels as pages are updated.
  • Commissioning an independent WCAG 2.1 AA audit and remediating the findings it identifies.
  • Considering accessibility when we build new pages and add new features.

About our accessibility widget

nbkc.com offers a third-party accessibility widget (AccessiBe) that lets visitors adjust how the site is displayed and used, for example contrast, text size, spacing, and other preferences. We provide this tool as an added convenience for visitors who find it helpful.

The widget is an assistive aid only. It does not, on its own, make the website conform to WCAG, the Americans with Disabilities Act, or any other standard, and we do not treat it as a substitute for building accessible pages. Our accessibility work focuses on improving the underlying website itself, and you are welcome to use nbkc.com with or without the widget and with your own assistive technology.

Third-party content

Some tools, documents, and services on or linked from nbkc.com are provided by third parties and may not be fully under our control. We encourage our partners to support accessibility, and we are glad to help you reach information from those services in another way if you run into a barrier.

Need help or found a barrier?

If you have trouble using any part of nbkc.com, or if you need information or a document in a different format, please contact us and we will work to help you and to fix the problem:

Please tell us the page or document, what you were trying to do, and the assistive technology or browser you were using so we can respond as quickly as possible.

Last updated: July 2026